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Author Topic: EIRR Client Launcher Crashing on Login  (Read 2383 times)
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Svandrith Offline
EIR Regular
Posts: 1


« on: May 22, 2010, 04:21:30 am »

Hello,

Since the update yesterday of the EIRR.exe file I am unable to log into the client due to it crashing.  Prior to the update I was able to log in.  The following is occurring.

1. Run the icon, and the auto updater checks properly allowing me to launch.
2. Enter my user name and password, and the launcher correctly verifies my password. (does not let me go forward with a wrong password.)
3. "Logging in..." successfully passes.
4. "Retrieving companies..." crashes.
5. Client closes.

I have tried also a new user name and password, the same result occurs.

Thanks for any support.
Logged
Baine Offline
Steven Spielberg
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Posts: 3713


« Reply #1 on: May 22, 2010, 04:25:34 am »

Did you already make a company when you could log in?

Maybe a problem with the company when it crashes while recieving. An account wipe might help.
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Svan Offline
EIR Regular
Posts: 1


« Reply #2 on: May 22, 2010, 06:01:51 am »

Corrected the issue.  Tried a full re-install and update, this did not resolve it.  Thereafter I tried setting up a new profile, this seemed to have corrected the issue as you suggested.

Thanks.
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EIRRMod Offline
Administrator / Lead Developer
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Posts: 11009



« Reply #3 on: May 22, 2010, 06:48:02 am »

Hello,

Since the update yesterday of the EIRR.exe file I am unable to log into the client due to it crashing.  Prior to the update I was able to log in.  The following is occurring.

1. Run the icon, and the auto updater checks properly allowing me to launch.
2. Enter my user name and password, and the launcher correctly verifies my password. (does not let me go forward with a wrong password.)
3. "Logging in..." successfully passes.
4. "Retrieving companies..." crashes.
5. Client closes.

I have tried also a new user name and password, the same result occurs.

Thanks for any support.
This is because you had a TAB stuck in your relic user name.
A new profile wouldnt - all fixed then Wink
Logged

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