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Author Topic: EIR:R Game Troubleshooting  (Read 30524 times)
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Unkn0wn Offline
Retired
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Posts: 18138


« on: December 08, 2007, 11:53:28 am »

Launcher Issues:
1. When I launch I get an error report saying I don't have kernel32.dll or autoupdater crashes on launch.

For anyone having this problem, do two things.

a. Run this program. CLICK HERE

This will tell fix you if you have a bad .NET, XNA, or DirectX install.

b. If that program says you're good to go, download and install the Games for Windows Live Redist. CLICK HERE

This helped Osprey and Rayze, hopefully works for everyone else as well.

c. If you've done both of those things, try installing this. CLICK HERE

2. On install I am getting a "dsetup.dll Not Found" error.

Still investigating - post up computer specs.


Gameplay Issues:
1. The game starts fine but when me or my opponents' troops get to deploy the game ends and me or my opponent gets a victory/loss.

Whoever gets the loss screen upon deployment is the one with the problem here.  There are 2 possible reasons for this problem to occur.

a. You have not set up your platoons properly.  Make sure all units are assigned to platoons.

b. Your Relic Online name needs to fully match your War Control panel username. Case sensitivity applies.

For example, if your username on Relic Online is "Bravo" and your War control panel is "bravo", it will not work!

You can modify your profile on the website, just fix up your WCP name and you're good to go!

2. We didn't finish our game (for whatever reason) and it says my company is still "engaged".

To fix this, you will need to manually force the battle.

Go to the Profile tab on the launcher and click the 'Force battle' button.

3. Our battle successfully ended but didn't report.

Follow the abandon instructions above.

4. We get into the game but the minimap remains black and the game does not start.

This is a problem with one or multiple player's battlefiles.  First thing to do here is pretty simple, try re-launching the game through the launcher and see if it solves the problem.  If the problem persists, the battle files might not have been extracted properly. In most cases, this is a Vista problem.  You need to make sure the Launcher is run on Administrator settings.

5. My game starts, but shows no call-ins and I have resources.

This is usually one of two things.

First, you are running Vista with UAC on.  Turn UAC off, or run the EIRRLauncher file as an administrator.  Second, there is a chance that some anti-virus programs read a false-positive on one of EIRR's files (libcurl.dll).  (This has been reported on ZoneAlarm, F-Secure, and Kaspersky).  What usually happens then is that this file gets 'quarantined'. Add libcurl.dll to the 'Do Not Quarantine' list, and you should be great.
« Last Edit: August 16, 2009, 10:45:12 am by Unkn0wn » Logged
Unkn0wn Offline
Retired
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Posts: 18138


« Reply #1 on: December 08, 2007, 11:55:12 am »

Working on improving, if anyone can throw me some other common problems Wink.
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stumpster Offline
Honoured Member
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Posts: 2197


« Reply #2 on: February 11, 2009, 04:21:41 pm »

Updated.

If you have any problems, upload your EuropeInRuinsBattle file and the log file from your most recent game.
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Step out of the way. He'll keep going until he hits a wall, that being Akranadas. Let him go unmolested, his journey will take less time.
stumpster Offline
Honoured Member
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Posts: 2197


« Reply #3 on: February 14, 2009, 05:33:52 pm »

Updated to try and help with Launcher errors.
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zozol Offline
EIR Recruit
Posts: 2


« Reply #4 on: February 15, 2009, 08:47:32 am »

I have downloaded launcher, and v1.02 autoupdater but I still getting the same error : "EIRRClient has encountered a problem and needs to close.  We are sorry for the inconvenience." No mather from which file i start: updater or launcher.exe
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stumpster Offline
Honoured Member
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Posts: 2197


« Reply #5 on: February 15, 2009, 03:00:47 pm »

Zozol, do you have Vista?  If you do, make sure that you are running in Administrator mode.
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zozol Offline
EIR Recruit
Posts: 2


« Reply #6 on: February 16, 2009, 04:39:19 am »

No, I have XP home
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Bubblesatan Offline
EIR Member
Posts: 63



« Reply #7 on: February 19, 2009, 04:08:04 pm »

My AutoUpdate says: Battlescreen.xbn failed to download please try again later...
« Last Edit: February 19, 2009, 04:34:33 pm by Bubblesatan » Logged
yoda589 Offline
EIR Recruit
Posts: 1


« Reply #8 on: February 20, 2009, 09:37:49 pm »

Yes you need a legal and working relic online account to play eir.
.
ok i am running a legal working copy version of coh but it wont work at all i mean that it goes to the lobby but after that i cant do anything cause if i create it says that there is alredy a battle using that name in action. this is my first time using this mod so i need a little help
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petewinny23 Offline
EIR Recruit
Posts: 29


« Reply #9 on: February 25, 2009, 04:40:46 pm »

"2. We didn't finish our game (for whatever reason) and it says my company is still "engaged".

To fix this, you will need to manually force the battle.

Go to the Profile tab on the launcher and click the appropriate button.

3. Our battle successfully ended but didn't report.

Follow the abandon instructions above."

What do u mean by "the appropriate button"? cause i played a game that finished but didnt update my profile!

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Unkn0wn Offline
Retired
*
Posts: 18138


« Reply #10 on: March 20, 2009, 08:10:32 am »

Make sure that you have XNA 2.0 which is required to be able to run the launcher.
http://www.microsoft.com/downloads/details.aspx?familyid=15fb9169-4a25-4dca-bf40-9c497568f102&displaylang=en
« Last Edit: March 20, 2009, 08:23:19 am by Unkn0wn » Logged
EliteGrens Offline
EIR Member
Posts: 240


« Reply #11 on: March 21, 2009, 06:20:55 am »

I get the same error as zozol.
Any solutions?
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HumanShieldNS Offline
EIR Recruit
Posts: 10


« Reply #12 on: March 25, 2009, 10:57:35 am »

I have downloaded launcher, and v1.02 autoupdater but I still getting the same error : "EIRRClient has encountered a problem and needs to close.  We are sorry for the inconvenience." No mather from which file i start: updater or launcher.exe

Same problem, downloaded today with v1.04 updater. Up to date with XNA, etc...

Happens mostly when I click on or in the Doctrine tab for the first time. Using an old Forum login, mite be corrupted. EventType : clr20r3.
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sgMisten Offline
Donator
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Posts: 778


« Reply #13 on: March 25, 2009, 11:04:11 am »

http://forums.europeinruins.com/index.php?topic=8025.30

Check this thread, it solved a lot of people's problems.

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

In particular install this. I had a problem with launcher crashing in Vista with UAC off, but installing this direct X thingy solved mine and osprey's problems with launcher.
Logged
HumanShieldNS Offline
EIR Recruit
Posts: 10


« Reply #14 on: March 25, 2009, 11:17:58 am »

On XP. Not getting kernel32.dll errors. DirectX seemed to make it a bit more stable but still crashes clicking between the 4 factions randomly.

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