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Author Topic: Eir customer support  (Read 3829 times)
0 Members and 3 Guests are viewing this topic.
Guderian Offline
EIR Veteran
Posts: 817



« on: May 31, 2009, 02:54:53 pm »

I started this about 2 months back and have learned a lot and also helped through that experience.

Soon i am updating and fixing my router and will get back to playing coh.

Now should i continue Eir customer support? or is it unnecessary?


If i should continue, then what should i add? What should i be able to do?
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Eir customer support staff.
Unkn0wn Offline
No longer retired
*
Posts: 18379


« Reply #1 on: May 31, 2009, 03:02:42 pm »

Maybe you should give us insight into what you've accomplished, the kind of things you did Tongue.
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Baine Offline
Steven Spielberg
*
Posts: 3713


« Reply #2 on: May 31, 2009, 03:04:46 pm »

Maybe you should give us insight into what you've accomplished, the kind of things you did Tongue.

Telling people to wait in line, while he drinks coffee and plays music for them.  Grin
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Lai Offline
Propaganda Minister
*
Posts: 3060


« Reply #3 on: May 31, 2009, 03:17:53 pm »

User support is always necessary.
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Draken Offline
Chess master
EIR Veteran
Posts: 1850



« Reply #4 on: May 31, 2009, 03:21:58 pm »

As necessary as the new patches from relic.
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Guderian Offline
EIR Veteran
Posts: 817



« Reply #5 on: June 01, 2009, 08:57:59 am »

I help newcomers/Help with technical problems/direct people/register for vent (not yet  Tongue)/Help anyone with the general affairs/Explain the basics.


I have helped about 30 people now, majority of it being helping newcomers and explaining any technical faults that they have encountered for the first time.
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Unkn0wn Offline
No longer retired
*
Posts: 18379


« Reply #6 on: June 01, 2009, 08:59:23 am »

Then you're doing a good job!

Maybe you can tell us where our new player guides, etc are lacking and what we as the developers should do to make the mod more accessible Wink.
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Guderian Offline
EIR Veteran
Posts: 817



« Reply #7 on: June 01, 2009, 09:22:26 am »

thanks  Cheesy


Well biggest thing i have noticed: Newcomers go against new players and get stomped, I have talked much about the weight of posting the company and letting other give opinions and advice, Many newcomers are also pretty new to vcoh as of the problems: Poor macro/reaction and also the eir problems: Company set up etc.


Other things are people asking questions about the launcher (mainly when it temporary screws up and etc)
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Killer344 Offline
The Inquisitor
*
Posts: 6904



« Reply #8 on: June 01, 2009, 09:26:07 am »

Well biggest thing i have noticed: Newcomers go against new players and get stomped.


ok..............wait, what?  Huh
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If I get shot and it's a gay medic fixing me up, he's not gonna be fondling my balls while he does it. You can't patch a chest wound and suck a cock at the same time.
Guderian Offline
EIR Veteran
Posts: 817



« Reply #9 on: June 01, 2009, 10:09:10 am »

I mean against pro players.


Oh and i do a bunch loads of redirecting for newcomers to the devs for registration.

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Baine Offline
Steven Spielberg
*
Posts: 3713


« Reply #10 on: June 01, 2009, 10:19:18 am »

I mean against pro players.


Oh and i do a bunch loads of redirecting for newcomers to the devs for registration.



You could save up some links to the guides. I included most of them in my YouTube video description of my teaser video.
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Guderian Offline
EIR Veteran
Posts: 817



« Reply #11 on: June 02, 2009, 07:35:02 am »

Ye that's good idea.
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LeoPhone Offline
Honoured Member
*
Posts: 0


« Reply #12 on: June 02, 2009, 09:31:25 am »

cant the EiR launcher show relic account stats too? not like you have to login to relic to get in EiR launcher, it will just update your stats of your account just like your VET and units after the game.
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Killer344 Offline
The Inquisitor
*
Posts: 6904



« Reply #13 on: June 02, 2009, 09:51:13 am »

huh? why would they waste time in something like that?

Just start COH, is it so hard?
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LeoPhone Offline
Honoured Member
*
Posts: 0


« Reply #14 on: June 02, 2009, 10:41:34 am »

THINK killer, when you start vCoH you already got a game up. in the launcher you can CHANGE.
and i tought this might was a good idea becouse
Many newcomers are also pretty new to vcoh as of the problems: Poor macro/reaction and also the eir problems: Company set up etc.
so you can see how good ppl are in vCoH before every1 readies up.
AND ADD A KICK PLAYER FUNCTION
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EliteGren Offline
EIR Veteran
Posts: 6106


« Reply #15 on: June 02, 2009, 10:43:26 am »

Don't add a kickplayer function.
It will only cause problems.
Logged

i prefer to no u
Don't knock it til uve tried it bitchface, this isn't anything like salads version. Besides u said a semois conversion would never work, now look that's the most played map, ohgodwhy.jpg r u map lead
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